We celebrate the heroes who are there for us when the unthinkable happens. Our frontline communications personnel are a critical part of our first responder community and form the vital link between callers in distress and our emergency response teams.
They are the first voice you hear when you call our Emergency Dispatch Center, 24 hours a day, 7 days a week, 365 days a year. They guide our deputies through critical situations around the clock and keep our county safe.
Unsung Heroes
In 2021 alone, our dedicated 911 call takers fielded more than a million calls, a historic call volume not seen since 2014.
On a typical day, they field 2,800 calls to 911 and 1,300 calls to our non-emergency line. Our call takers answer emergency calls within two seconds, exceeding the national standard set by NENA.
And within two minutes or less, they have activated emergency personnel to the scene and are on to taking the next call.
It’s a job where every second counts. Through efficient call handling, our 911 dispatchers reduce response times and help save lives.
We say thank you to the first of the first responders, the calm voice navigating us through our most difficult moments by gathering essential information and determining the type of emergency service needed. During these trying times, we’re especially grateful for their service.